At Prifypay, customer satisfaction and trust are at the core of our service delivery. We understand that at times, refunds may be necessary due to technical errors, failed transactions, or unprocessed payments. This Refund Policy explains how and when refunds are issued for services provided through our platform.

1. General Refund Terms
Refunds are processed only in cases of failed or incomplete transactions where the amount has been debited but the service has not been delivered.
Transactions that are successfully processed and reflect correct beneficiary details or utility bill payments are non-refundable.
Requests for refund must be submitted within 7 calendar days from the date of the transaction.
Refunds are issued to the original source of payment only (bank account, wallet, or card).

2. Refund Eligibility Criteria
You may be eligible for a refund under the following conditions:

Transaction Failure: Amount deducted but transaction not completed due to server issues, network failure, or system downtime.
Payment Gateway Error: System error at the payment gateway that causes double charge or payment failure.
Service Unavailable: If the utility service provider or recipient is unreachable or unavailable to process the request.
Duplicate Transaction: If a transaction was unintentionally repeated and both payments were deducted.
Unauthorized Charges: If a user notices charges for services not requested or authorized.
Note: In the case of utility bill payments, once the bill is paid to the provider, we cannot reverse or recall the transaction. However, if the transaction fails and the amount is not delivered to the biller, a refund will be initiated.

3. How to Request a Refund
To initiate a refund request:

Contact our customer support team at help@prifypay.com or call us at 08130485205.
Provide your transaction ID, date of payment, registered mobile number, and brief description of the issue.
Our team will verify the transaction and respond within 2-3 business days.
You may also track the refund status through the Prifypay app or web portal.

4. Refund Processing Time
Approved refunds will be processed within 7 to 10 business days from the date of approval.
The time taken to reflect the refunded amount depends on the mode of payment and the policies of your bank or wallet provider.
In some cases, refunds may take longer due to technical reasons or delays from the payment partner’s end. Prifypay will not be liable for such delays beyond its control but will make reasonable efforts to assist.

5. Non-Refundable Transactions
Successful utility bill payments and money transfers that are completed and correctly credited.
Service fees, convenience charges, or processing fees associated with the transaction (if applicable).
Payments made with incorrect beneficiary details provided by the customer.
Any refunds requested after the eligible time window of 7 calendar days.

6. Fraudulent or Suspicious Activity
If a refund request is found to be fraudulent, suspicious, or part of any abuse of our refund policy, Prifypay reserves the right to deny the refund and may suspend or block the associated account.
All refund-related disputes are subject to our internal verification, and the final decision lies with Prifypay’s compliance team.

7. Policy Changes
Prifypay may update or modify this Refund Policy at any time. Any changes will be notified via our platform or communication channels. Your continued use of our services after changes constitutes your agreement to the updated policy.

8. Contact Us
For questions or clarification regarding our Refund Policy, feel free to contact:

Prifypay Support Team
📧 Email: help@prifypay.com
📞 Phone: 08130485205
🏢 Address: Basement CDR Building, C-22
Sector-2 Noida Uttar Pradesh-201301